Frequently Asked Questions Q: How does the membership work? A: Once you sign up, your monthly rate is charged automatically on the same date each month. Your session credit is available immediately and stays active until you use it. Simply schedule when you're ready! Q: Can I choose any service with my membership? A: Your monthly session can be applied to the Custom Massage that matches your tier's duration. Hot Stone, CBD, Cupping, and more are all available to enhance your experience as a member with no additional cost to you. Your therapist will tailor every visit to what your body needs that day. Q: What is the complimentary enhancement? A: Each month, you can add one enhancement to your session at no extra cost. Options include Hot Stone, CBD, Red Light Therapy, Facial Massage, and Dry Brushing. Aromatherapy is always complimentary. Your enhancement resets with each billing cycle. Q: What if I need to reschedule or skip a month? A: If you need to reschedule, reach out as early as possible and we'll find a new time. Unused session credits do not automatically roll over, so we encourage you to use your session within the month — your body will thank you for it. Q: Can I upgrade my session length as a member? A: Yes — members can upgrade any session with a 30 minute add-on for $39. Just let us know or add it when you book. Q: Is my rate really locked in forever? A: Yes. As long as your membership remains active and in good standing, your monthly rate will never increase. This is especially meaningful for founding members, whose 15% discounted rate is permanently locked in. Q: How do I cancel my membership? A: You can cancel at any time with written notice at least 5 business days before your next billing date. There are no cancellation fees. Contact us at contact@urthbodyworks.com or cancel online — verbal cancellations are not accepted. Q: Where do sessions take place? A: Urth is fully mobile — we come to your home, hotel, or preferred location within our service area. No driving, no parking, no rushing. A clear, accessible space for the massage table is all we need. Q: Can I share my membership with someone else? A: Memberships are individual and tied to one client. However, your session credit can occasionally be used as a gift for someone else — just let us know in advance. Q: What is the Founding Member offer? A: The first 50 people who join receive 15% off their monthly rate — permanently. Once all 50 spots are claimed, this offer closes for good. Q: Is there a contract or minimum commitment? A: No contracts, no minimums. Membership is month-to-month from day one. Stay because it's working for you.